Vitor Holanda

Contact: vitor.holanda@ccc.ufcg.edu.br · bartmoss77@tutanota.com
GitHub · LinkedIn

Education


BSc in Computer Science
Universidade Federal de Campina Grande 2020 – 2026

Experience


System Administrator / Systems Analyst – SPLab, UFCG (Part-time) Nov 2023 - April 2025

Infrastructure & Virtualization

  • Designed and implemented infrastructure to host services for the laboratory community.
  • Planned and deployed KVM-based virtualization stacks from scratch, significantly expanding service capacity and flexibility.
  • Designed, assembled, and managed physical servers and workstations supporting virtualized environments, using Proxmox and KVM.

Storage, Backup & Reliability

  • Designed and implemented backup infrastructure for KVM virtual machines and file-based workloads.
  • Configured and managed Dell servers and general-purpose servers.
  • Deployed a custom backup server using six 2.5” drives in RAID 10, mounted in a custom 3D-printed drive holder, ensuring high redundancy and data integrity.

Networking & Connectivity

  • Simulated and validated network topologies using Cisco Packet Tracer.
  • Standardized and reorganized server rack infrastructure, including structured cabling with a cascading architecture, improving network design, throughput, and maintainability.
  • Upgraded network infrastructure from inconsistent 100 Mb/s links to stable 1 Gb/s connectivity, enabling full utilization of available bandwidth.
  • Configured and optimized Ubiquiti UniFi access points and administered the UniFi Controller to maximize wireless coverage and performance.
  • Repurposed legacy networking equipment by installing OpenWrt on older routers, extending hardware lifecycle and reducing costs.

Security, Firewalling & Access Control

  • Administered and secured pfSense firewalls, including:
    • Migration from ad-hoc script-based backups to documented best practices
    • Secure, encrypted configuration backups
    • Management of VPNs, threat detection, monitoring, and advisory systems
  • Deployed and maintained security and monitoring tools, including OpenVAS for vulnerability scanning.
  • Developed a prototype access-control system using security cameras and AI for controlled laboratory access and person identification.
  • Implemented hot-standby firewall backups, allowing rapid replacement in case of primary firewall failure.

Monitoring, Asset Management & Power Continuity

  • Deployed and managed monitoring systems, including Zabbix, Checkmk, UniFi Manager, and virtualization management tools.
  • Implemented asset tracking by maintaining an inventory of system serial numbers to identify and manage laboratory-owned equipment.
  • Developed a monitoring dashboard (Python, HTML, CSS) to track UPS system status during power outages.
  • Mitigated internet downtime during power failures by extending UPS capacity for a centralized university internet concentrator, enabling approximately 1 hour of continued connectivity.

Automation, Containers & Platforms

  • Deployed and managed services using Docker for containerized workloads and service isolation.

General Systems Administration

  • Performed general system administration tasks, including:
    • Budget planning and procurement of laboratory equipment
    • Maintenance of notebooks, desktops, printers, projectors, UPS units, and power supplies

Smart Agents & Research Developer – LSD-DELL, UFCG

April 2025 – Present (Part-time)

LLM Agents & Applied Research

  • Assisted in the development of smart agents aimed at improving Dell customer support workflows.
  • Developed LLM-based agents using LangChain and LangGraph, including experiments with tool calling and MCP servers.
  • Prototyped and evaluated agent architectures for real-world customer interaction scenarios.
  • Conducted prompt engineering and prompt-injection (red teaming) tests, identifying vulnerabilities and contributing fixes to improve agent robustness and safety.

Benchmarking, Evaluation & Model Selection

  • Deployed state-of-the-art LLM benchmarks to support data-driven decision-making (e.g., selecting the most suitable models for translation tasks).
  • Benchmarked multiple LLM approaches using Arize Phoenix, including:
    • Implementation of custom evaluation metrics
    • Analysis of agent behavior, latency, and response quality
  • Performed descriptive statistical analysis on datasets, including token usage analysis for prompts and responses.

Data Engineering & Dataset Expansion

  • Expanded an evaluation dataset from 42 to over 120 questions, increasing coverage, variability, and robustness for LLM agent testing.
  • Conducted multilingual dataset translation using LLMs to support evaluation across different languages.
  • Researched, reviewed and implemented benchmarking from state-of-the-art academic literature focused on machine translation and LLM evaluation.

Retrieval, Search & RAG Systems

  • Evaluated an existing FAQ system using Retrieval-Augmented Generation (RAG), producing reports on system quality and implementation status.
  • Modified and tested hybrid search approaches (semantic + lexical) to improve LLM response relevance and accuracy.

Tooling, APIs & Infrastructure Support

  • Deployed a web-based interface for testing APIs and LLM services when remote VDI environments restricted required tooling.

Academic Tutoring (Volunteer Work) – UFCG

Teaching Assistant (Volunteer)
Graph Theory & Concurrent Programming

  • Assisted professors during laboratory and practical sessions for undergraduate courses.
  • Supported students with problem-solving, algorithm design, and theoretical concepts in Graph Theory.
  • Helped students during hands-on activities, clarifying assignments and providing technical guidance.
  • Assisted in the correction and review of student assignments and exercises.
  • Acted as a bridge between students and faculty, reinforcing course content and improving learning outcomes.

Volunteer IT Support & Systems Maintenance – Guardians Group, UFCG

Volunteer – Computer Science Department

  • Provided general IT maintenance and troubleshooting for the Computer Science department, supporting faculty, staff, and students.
  • Assisted with deployment and reinstallation of Linux and Windows operating systems on laboratory and staff machines.
  • Helped with network cabling, basic network setup, and device organization across laboratories.
  • Maintained and updated inventories of departmental equipment, including desktops, notebooks, projectors, and peripherals.
  • Recovered and repurposed an abandoned SonicWall firewall, configuring it as a sandbox and learning playground for students.
  • Participated in the “Imagem Prova – Version 1” project, involving the creation of a customized Linux image used during exams to ensure fairness by restricting unauthorized tools and resources.
  • Developed a Bash-based access control solution using iptables and dig to enforce a custom domain whitelist/blacklist, limiting network access to approved domains during assessments.
  • Actively supported day-to-day maintenance activities across multiple computer labs, ensuring system availability and reliability.

Technical Skills & Technologies

  • Operating Systems: Linux, FreeBSD
  • Containers & DevOps: Docker, Git
  • Networking & Systems: Network administration, system administration, virtualization (KVM, Proxmox)
  • Programming & Development: Python (Flask, FastAPI), C++, Java, Haskell, Prolog, React
  • Embedded Systems & Hardware: SBCs, microcontrollers, embedded programming

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