Curriculum
Vitor Holanda
Contact: vitor.holanda@ccc.ufcg.edu.br · bartmoss77@tutanota.com
GitHub · LinkedIn
Education
BSc in Computer Science
Universidade Federal de Campina Grande
2020 – 2026
Experience
System Administrator / Systems Analyst – SPLab, UFCG (Part-time) Nov 2023 - April 2025
Infrastructure & Virtualization
- Designed and implemented infrastructure to host services for the laboratory community.
- Planned and deployed KVM-based virtualization stacks from scratch, significantly expanding service capacity and flexibility.
- Designed, assembled, and managed physical servers and workstations supporting virtualized environments, using Proxmox and KVM.
Storage, Backup & Reliability
- Designed and implemented backup infrastructure for KVM virtual machines and file-based workloads.
- Configured and managed Dell servers and general-purpose servers.
- Deployed a custom backup server using six 2.5” drives in RAID 10, mounted in a custom 3D-printed drive holder, ensuring high redundancy and data integrity.
Networking & Connectivity
- Simulated and validated network topologies using Cisco Packet Tracer.
- Standardized and reorganized server rack infrastructure, including structured cabling with a cascading architecture, improving network design, throughput, and maintainability.
- Upgraded network infrastructure from inconsistent 100 Mb/s links to stable 1 Gb/s connectivity, enabling full utilization of available bandwidth.
- Configured and optimized Ubiquiti UniFi access points and administered the UniFi Controller to maximize wireless coverage and performance.
- Repurposed legacy networking equipment by installing OpenWrt on older routers, extending hardware lifecycle and reducing costs.
Security, Firewalling & Access Control
- Administered and secured pfSense firewalls, including:
- Migration from ad-hoc script-based backups to documented best practices
- Secure, encrypted configuration backups
- Management of VPNs, threat detection, monitoring, and advisory systems
- Deployed and maintained security and monitoring tools, including OpenVAS for vulnerability scanning.
- Developed a prototype access-control system using security cameras and AI for controlled laboratory access and person identification.
- Implemented hot-standby firewall backups, allowing rapid replacement in case of primary firewall failure.
Monitoring, Asset Management & Power Continuity
- Deployed and managed monitoring systems, including Zabbix, Checkmk, UniFi Manager, and virtualization management tools.
- Implemented asset tracking by maintaining an inventory of system serial numbers to identify and manage laboratory-owned equipment.
- Developed a monitoring dashboard (Python, HTML, CSS) to track UPS system status during power outages.
- Mitigated internet downtime during power failures by extending UPS capacity for a centralized university internet concentrator, enabling approximately 1 hour of continued connectivity.
Automation, Containers & Platforms
- Deployed and managed services using Docker for containerized workloads and service isolation.
General Systems Administration
- Performed general system administration tasks, including:
- Budget planning and procurement of laboratory equipment
- Maintenance of notebooks, desktops, printers, projectors, UPS units, and power supplies
Smart Agents & Research Developer – LSD-DELL, UFCG
April 2025 – Present (Part-time)
LLM Agents & Applied Research
- Assisted in the development of smart agents aimed at improving Dell customer support workflows.
- Developed LLM-based agents using LangChain and LangGraph, including experiments with tool calling and MCP servers.
- Prototyped and evaluated agent architectures for real-world customer interaction scenarios.
- Conducted prompt engineering and prompt-injection (red teaming) tests, identifying vulnerabilities and contributing fixes to improve agent robustness and safety.
Benchmarking, Evaluation & Model Selection
- Deployed state-of-the-art LLM benchmarks to support data-driven decision-making (e.g., selecting the most suitable models for translation tasks).
- Benchmarked multiple LLM approaches using Arize Phoenix, including:
- Implementation of custom evaluation metrics
- Analysis of agent behavior, latency, and response quality
- Performed descriptive statistical analysis on datasets, including token usage analysis for prompts and responses.
Data Engineering & Dataset Expansion
- Expanded an evaluation dataset from 42 to over 120 questions, increasing coverage, variability, and robustness for LLM agent testing.
- Conducted multilingual dataset translation using LLMs to support evaluation across different languages.
- Researched, reviewed and implemented benchmarking from state-of-the-art academic literature focused on machine translation and LLM evaluation.
Retrieval, Search & RAG Systems
- Evaluated an existing FAQ system using Retrieval-Augmented Generation (RAG), producing reports on system quality and implementation status.
- Modified and tested hybrid search approaches (semantic + lexical) to improve LLM response relevance and accuracy.
Tooling, APIs & Infrastructure Support
- Deployed a web-based interface for testing APIs and LLM services when remote VDI environments restricted required tooling.
Academic Tutoring (Volunteer Work) – UFCG
Teaching Assistant (Volunteer)
Graph Theory & Concurrent Programming
- Assisted professors during laboratory and practical sessions for undergraduate courses.
- Supported students with problem-solving, algorithm design, and theoretical concepts in Graph Theory.
- Helped students during hands-on activities, clarifying assignments and providing technical guidance.
- Assisted in the correction and review of student assignments and exercises.
- Acted as a bridge between students and faculty, reinforcing course content and improving learning outcomes.
Volunteer IT Support & Systems Maintenance – Guardians Group, UFCG
Volunteer – Computer Science Department
- Provided general IT maintenance and troubleshooting for the Computer Science department, supporting faculty, staff, and students.
- Assisted with deployment and reinstallation of Linux and Windows operating systems on laboratory and staff machines.
- Helped with network cabling, basic network setup, and device organization across laboratories.
- Maintained and updated inventories of departmental equipment, including desktops, notebooks, projectors, and peripherals.
- Recovered and repurposed an abandoned SonicWall firewall, configuring it as a sandbox and learning playground for students.
- Participated in the “Imagem Prova – Version 1” project, involving the creation of a customized Linux image used during exams to ensure fairness by restricting unauthorized tools and resources.
- Developed a Bash-based access control solution using
iptablesanddigto enforce a custom domain whitelist/blacklist, limiting network access to approved domains during assessments. - Actively supported day-to-day maintenance activities across multiple computer labs, ensuring system availability and reliability.
Technical Skills & Technologies
- Operating Systems: Linux, FreeBSD
- Containers & DevOps: Docker, Git
- Networking & Systems: Network administration, system administration, virtualization (KVM, Proxmox)
- Programming & Development: Python (Flask, FastAPI), C++, Java, Haskell, Prolog, React
- Embedded Systems & Hardware: SBCs, microcontrollers, embedded programming